Accessibility
Accessibility: at the resort and on this site
What the resort publishes, what it does not, and the questions worth asking before a booking is confirmed.
Facts checked against official sources 31 October 2026 · Casino areas 18+
At the resort
| Item | What is published |
|---|---|
| Public areas and venues | Wheelchair access available throughout |
| Accessible rooms | Available on request at the Resort and at selected Villas |
| Categories with an accessible option | Deluxe King (Resort); One Bedroom Garden Villa (Villas) |
| Villa parking | At the door of each villa |
| Stairs | Some upper-level One Bedroom Apartments have stair access only, with no lift |
| Airport transfers | Taxi Combined Launceston takes calls for wheelchair-accessible taxis; the new SkyBus is wheelchair accessible |
Not published
The resort does not publish the fittings of its accessible rooms. Before confirming, the desk can ask on a guest's behalf about door widths, the type of shower and whether it is step-free, grab rails, bed height, the route from the car park to the room, hearing loops in the showroom and ballroom, and access to the pools, which are indoor. Specific needs written in the notes field of the form are passed on word for word.
On this website
Prospect Vale Stay aims to meet the Web Content Accessibility Guidelines 2.1 at level AA. Pages have a skip link, a single main heading, labelled form fields, text alternatives for images, sufficient colour contrast, and tables with header cells. Pages can be read with scripts switched off; sending the form needs JavaScript, and there is no captcha. Maps load from Google; the address and the route links are given in text alongside every map.
Problems with the site can be reported to hello@prospectvalestay.com.